Luxury concierge services: AccorHotels in exclusive negotiations to acquire 80% of John Paul

L'hôtelier AccorHotels a annoncé mercredi être entré en négociations exclusives pour acquérir 80% du capital de la société française de conciergerie de luxe John Paul, "numéro 1 mondial des services de relation client premium".

"John Paul is valued at approximately $150 million," stated the AccorHotels press release, indicating that John Paul's founder and CEO David Amsellem will continue to lead the company and retain 20% of its capital.

"After Wipolo, Oasis Collections, SquareBreak and onefinestay, the acquisition of John Paul, a market leader in concierge services and customer relations, marks an essential new milestone in the transformation of AccorHotels into a genuine travel companion, capable of providing innovative services to travellers from one end of their journey to the other," explained the group managed by Sébastien Bazin.

"Located in the most prestigious buildings worldwide," John Paul concierges "are available 24/7 the world over, and will respond to their customers' every need, from the most basic to the most complex," stated the press release.

John Paul was founded in Paris in 2007, and last January it announced the merger with its US competitor LesConcierges, creating "the world leader in customer loyalty services, with over 1,000 highly trained and talented employees across five continents," stated AccorHotels.

The new company claimed a revenue of $70 million in 2015, with the objective of "reaching a revenue of $150 million in 2017."