
Americans are fed up with poor customer service, with 64 percent walking out of stores due to poor assistance and 67 percent hanging up on a call before their problems are even addressed, according to a new survey.
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Americans are fed up with poor customer service, with 64 percent walking out of stores due to poor assistance and 67 percent hanging up on a call before their problems are even addressed, according to a new survey.
A handful of U.S. retailers beat analysts' sales expectations for May, winning with strong selections of goods or drawing in shoppers looking for deals as high gasoline prices and a sluggish economy tempered demand.
U.S. retailers warned of rising costs and cautious consumers even as a late Easter boosted sales of clothing and other holiday-related items in April, helping many beat sales expectations.
March was not as bad as expected for U.S. retailers, at least as far as initial sales reports show, suggesting that shoppers largely ignored higher gasoline prices and other concerns to treat themselves.
March sales at retail chains are expected to fall modestly, held back by the combination of a later Easter and higher gasoline prices.
Wal-Mart got a sympathetic hearing from several Supreme Court justices on Tuesday as the retailer sought to prevent female employees from bringing the largest class-action sex-discrimination lawsuit in history.
February sales numbers that top U.S. chains report this week will be the first sign of shoppers' ability and willingness to pay more for clothing and household items now that gas prices are rising.
Retailers will shed light on the impact of inclement weather on their initial spring sales when they report figures for January on Thursday.
Retailers are poised to show only a modest rise in January sales as record snow in many parts of the United States kept shoppers away from malls and crimped demand for early spring merchandise.
Wal-Mart Stores Inc is preparing for a potential showdown as it tries to enter the city that never sleeps. Many New Yorkers have long opposed giant chains they say encroach on independent retailers and boutiques, but ...